Shipping & Returns
Shipping & Processing
Beauty Vault Lux LLC, ships through the following carriers ( FEDEX, UPS, & USPS). Please keep in mind signature will be required upon delivery. If there is no one to sign off and retrieve the package it will be sent back to the carrier's location and be re-attempted for delivery.
Processing time takes 5 business days days.
Shipping & Delivery for overnight units 1-2 business days.
Shipping & Delivery for ready to ship units 3-5 business days.
Shipping & Delivery for prerecorded units 5-8 business days
Please ONLY select the corresponding shipping times at checkout.
Overnight shipping is for wigs on hand only, these wigs will be on our social media handle daily @beautyvaultlux, please follow instructions to avoid any confusion.
Refund Policy: ALL SALES ARE FINAL!!!
Exchanges
Only if an exchange is applicable please email us at beautyvaultlux@gmail.com with your concern.
Items are only exchangeable if BVL Sends wrong item(s). Be sure to order the correct length, texture or density you desire. To qualify for an exchange you must return the item(s) in its original condition.
Missing Packages: Please make sure all shipping information is correct prior to submitting your order. Beauty Vault Lux LLC Is Not responsible for any incorrect addresses or missing packages. Once your package is sent to the carrier you will have to contact them as it is no longer in our hands.
Delays: Shipping delays are completely out of our (Beauty Vault Lux LLC) control, For any issues/concerns please contact the carrier for any questions.
Cancellations: If billing & Shipping address do not match or if a payment is subjected to be fraudulent you will be contacted to confirm and verify information. Please leave a reliable email and number where we can reach you!